Shipping and Delivery Information

FREE SHIPPING AUSTRALIA-WIDE FOR ORDERS OVER AUD 300. 

FREE SHIPPING INTERNATIONALLY FOR ORDERS OVER AUD 400. 

 

AUD 30 FLAT RATE FOR ALL OTHER COUNTRIES

We will endeavour to deliver your goods within the timeframe described below depending on the delivery method you have chosen. However, these timeframes are approximate only as we use third party couriers or postal methods. We are not responsible for any late deliveries by third party couriers. Delivery timeframes may also vary depending on your location. If your delivery is urgent, please contact us. If you would like further information, please contact us at customercare@jyjewels.com. 

 

 AUSTRALIA 

Shipping option 

Approximate delivery time 

Cost (In AUD)

Free express post for purchases > AUD 300

1 - 3 business days (metro)

(in addition to the lead time for the relevant piece as set out on the product page)

FREE

Express post for orders < AUD 300 

1 - 2 business days (metro)

(in addition to the lead time for the relevant piece as set out on the product page)

 AUD 11

Regular post for all other purchases

3 - 5 business days (metro)

(in addition to the lead time for the relevant piece as set out on the product page)

AUD 11

We will email you with a shipping confirmation and your tracking information once your item has shipped.

INTERNATIONAL

We ship to the following countries:

Australia

Hungary

Portugal

Belgium

Ireland

Singapore

Canada

Israel

Slovenia

China

South Korea

Sweden

Croatia

Lithuania

United Kingdom

Denmark

Malaysia

United States

Estonia

Malta

 Brazil

France

Netherlands

 

Germany

New Zealand

 

Hong Kong

Poland

 

Shipping Option

Approximate delivery time

Cost (In AUD)

FREE international tracked post for purchases > AUD 400

10-15 business days

(in addition to the lead time for the relevant pieces as set out on the product page)

FREE

International tracked post for all other purchases

10-15 business days

(in addition to the lead time for the relevant pieces as set out on the product page)

 

AUD 30

We will email you with a shipping confirmation and tracking information once your item has shipped. You are responsible for all taxes, duties etc which apply to your purchase. 

REFUSED SHIPMENTS

If your delivery is refused, you are responsible for the original shipping charges, any duties, taxes and/or customs charges that are incurred on the package, and the cost of returning the package to us. This amount will be deducted from your purchase refund if relevant. If you wish us to re-send the package to you, you will be responsible for all postage costs.

WE WANT YOU TO BE HAPPY!

If you have any questions or want to chat, please contact us at customercare@jyjewels.com and we will be in touch with you as soon as we can.